Autogenic, LLC ("Company," "we," "our," or "us") is committed to protecting personal information in accordance with applicable laws and regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services.
1. Scope of Policy
This Privacy Policy applies to all individuals and organizations who access or use our services, including customers, partners, and website visitors.
2. Information We Collect
We may collect the following categories of information in connection with operating our website and commercial services:
- Customer Account Information — Name, email address, billing information, and authentication credentials.
- Service Usage Data — Logs, system events, IP addresses, device identifiers, and interactions with our services.
- Customer Data — Information provided by you or on your behalf in connection with a service engagement.
- Support Communications — Records of customer service requests, inquiries, or feedback.
- Cookies and Tracking Data — Used to enhance user experience, improve security, and optimize service delivery.
We do not intentionally collect sensitive personal data unless expressly required by applicable law or a specific service engagement.
3. How We Use Information
We use collected information solely for lawful business purposes, including:
- Delivering and operating our services
- Maintaining security, integrity, and availability of systems
- Providing customer support and communications
- Billing, payment, and account management
- Monitoring, auditing, and improving system performance
- Complying with legal and regulatory obligations
4. Data Security
We maintain a formal information security program that includes:
- Encryption of data in transit (TLS) and at rest (AES-256 or equivalent)
- Role-based access controls with multi-factor authentication
- Logging, monitoring, and alerting of system access and activity
- Regular penetration testing and vulnerability assessments
- Employee training and confidentiality agreements
5. Data Retention and Deletion
- Customer data is retained only as long as necessary to provide services or as legally required.
- Upon termination of services, you may request deletion or export of your data.
- Backups and audit logs may be retained for a limited period for security and compliance purposes.
6. Disclosure of Information
We do not sell or rent personal data. We may share information only in the following circumstances:
- With Trusted Subprocessors — Third-party vendors providing hosting, storage, or security services, bound by confidentiality obligations.
- With Your Consent — As expressly authorized by you.
- For Legal Purposes — To comply with legal obligations, enforce our agreements, or protect rights, property, or safety.
- In Corporate Transactions — Such as mergers or acquisitions, subject to equivalent privacy protections.
7. International Data Transfers
If data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses or equivalent mechanisms — to maintain adequate data protection.
8. Data Subject Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port personal information we hold about you, or to object to or restrict certain processing. To submit a request, contact us at the address below. We will verify your identity before fulfilling any request.
9. Incident Response and Notifications
In the event of a confirmed data breach affecting customer data, we will investigate promptly, mitigate risks, notify affected customers in accordance with legal and contractual obligations, and provide updates and remediation guidance.
10. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal information from children.
11. Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through reasonable means. Continued use of our services constitutes acceptance of the updated policy.
12. Contact
For privacy inquiries or to exercise your rights, please contact: