These Terms of Service ("Terms") govern your access to and use of the services provided by Autogenic, LLC ("Company," "we," "our," or "us"). By accessing or using our services, you agree to these Terms. If you do not agree, you must not use the services.
1. Definitions
- "Services" — Structured data, metadata enrichment, refresh services, and related solutions provided by the Company.
- "Customer Data" — Any information or data provided, uploaded, or otherwise transmitted by you in connection with the Services.
- "Authorized User" — An individual permitted by you to access and use the Services under your account.
- "Confidential Information" — All non-public information disclosed in connection with the Services, including Customer Data.
2. Eligibility and Account Registration
- You must be at least 18 years old and legally competent to enter into these Terms.
- You are responsible for ensuring the accuracy of information provided during registration.
- You agree to maintain the confidentiality of your login credentials and accept responsibility for all activity under your account.
3. Provision of Services
- The Company will provide the Services in accordance with industry standards and applicable service commitments.
- The Company may update or enhance the Services, provided such changes do not materially reduce agreed functionality.
- Support, maintenance, and uptime commitments are governed by the applicable Service Level Agreement where applicable.
4. Customer Responsibilities
You will use the Services only in compliance with these Terms, applicable laws, and third-party rights. Specifically, you will:
- Maintain appropriate technical safeguards on your systems
- Ensure Authorized Users comply with these Terms
- Promptly notify us of any unauthorized use of your account or data
You will not:
- Reverse engineer, decompile, or tamper with the Services
- Introduce viruses, malware, or harmful code
- Use the Services to transmit infringing, unlawful, or harmful content
5. Data Security and Confidentiality
We maintain a formal information security program that includes:
- Encryption of data in transit and at rest
- Role-based access controls with multi-factor authentication
- Logging and monitoring of system access
- Regular penetration testing and vulnerability assessments
We treat all Customer Data as Confidential Information and will not disclose it except as necessary to provide the Services, to trusted subprocessors under confidentiality obligations, or as required by law.
6. Data and Privacy
We comply with applicable data protection laws where applicable. Data is retained only as long as necessary to provide the Services or as legally required. You may request deletion of Customer Data at any time, subject to legal and contractual obligations. Our Privacy Policy provides additional details on data collection and use.
7. Service Reliability and Availability
- We maintain business continuity and disaster recovery plans, including redundant storage and regular backups.
- We monitor system availability and strive to achieve 99.9% uptime, excluding scheduled maintenance.
- In the event of a security incident affecting Customer Data, we will notify you within 24 hours of confirmation.
8. Intellectual Property
- Except as expressly stated, all intellectual property rights in the Services remain with the Company.
- You retain ownership of Customer Data.
- You grant us a limited, revocable license to use Customer Data solely as necessary to provide the Services.
9. Commercial Data Licensing
Delivered data is licensed for commercial use in customer systems, products, services, data operations, and downstream workflows. Specific usage rights, delivery scope, refresh cadence, and acceptance criteria are governed by the applicable customer agreement or service order. Autogenic's delivered data consists of structured factual metadata about public businesses and entities and does not include personal data, user-level profiles, device identifiers, or financial account data.
10. Payment and Fees
- Fees are set forth in the applicable order form, agreement, or invoice.
- Unless otherwise agreed, all fees are due within thirty (30) days of invoice.
- Late payments may incur interest at the lesser of 1.5% per month or the maximum allowed by law.
11. Limitations of Liability
- To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms.
- We are not liable for indirect, incidental, or consequential damages.
- Our total liability in connection with the Services is limited to the fees you paid during the twelve (12) months prior to the claim.
12. Indemnification
You agree to indemnify and hold harmless the Company, its affiliates, and employees from any claims, damages, or expenses arising out of your use of the Services or violation of these Terms.
13. Suspension and Termination
We may suspend or terminate your account for violations of these Terms, security threats, or legal requirements. Upon termination, all rights granted to you under these Terms will cease. You may request a copy of your Customer Data within thirty (30) days, after which it may be deleted.
14. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated in advance. Continued use of the Services after changes constitutes acceptance.
15. Governing Law
These Terms are governed by the laws of the State of Georgia.
16. Entire Agreement
These Terms, together with any applicable service level agreement, Privacy Policy, or order forms, constitute the entire agreement between you and the Company.
17. Contact
For questions about these Terms, please contact: